At Country Luxx Spas, we believe buying a hot tub or swim spa should come with confidence long after delivery day. We carefully choose brands that offer strong manufacturer-backed warranty coverage, dependable parts support, and local service options for our customers in Southern Utah.
When you purchase from Country Luxx Spas, you are not just buying a spa — you are getting local support from a team that can help you understand your warranty, troubleshoot issues, and coordinate approved warranty service when needed.
The hot tubs and swim spas we sell are covered by the written warranty provided by the manufacturer. Warranty coverage varies by brand, model, component, and purchase date.
The manufacturer’s written warranty is the official warranty document and controls what is and is not covered. Country Luxx Spas does not replace, expand, or modify the manufacturer warranty unless specifically stated in writing.
For your convenience, you can view or download the current manufacturer warranty documents below:
Below is a general summary of current warranty coverage for AquaSolus and Platinum Spas products. Please refer to the official manufacturer warranty documents above for full terms, exclusions, and requirements.
| Coverage Area | AquaSolus | Platinum-Spas |
|---|---|---|
| Shell Structure | Lifetime warranty, defined as 10 years | Lifetime warranty, defined as 10 years |
| Shell Surface | 7 years | 5 years |
| Control box / display module | 2 years | 3 years |
| Heater | See manufacturer warranty | 3 years |
| Pumps | 2 years | 3 years |
| Plumbing | 2 years | 2 years |
| Cabinet | 2 years | 2 years |
| Ozone Generator | 2 yeras | 2 years |
| Audio System Components | 2 years | 2 years |
| LED Lights | 2 years | 2 years |
| Thermo Cover | 2 years | 2 years |
| Plastic Components | 2 years | 2 years |
| Jets | 2 years | 2 years |
This table is only a simplified overview. Warranty eligibility depends on the issue, the cause of the issue, proper use, proper maintenance, ownership status, service history, and the manufacturer’s approval.
Country Luxx Spas helps coordinate and perform approved warranty service for spas purchased directly from Country Luxx Spas.
For approved warranty service visits within the first 6 months after delivery, there is no local trip charge.
After the first 6 months, a $175 local trip charge applies to warranty service visits. This trip charge helps cover technician travel time, fuel, scheduling, and local service costs. It is separate from approved warranty parts and Country Luxx’s local warranty labor support.
When a warranty claim is approved by the manufacturer, eligible replacement parts are handled according to the manufacturer’s warranty. Country Luxx Spas currently provides local warranty labor support for approved claims on spas purchased from Country Luxx Spas, subject to service area, access requirements, manufacturer approval, and the policies listed on this page.
If a service visit is requested for an issue that is not covered under warranty, including water care issues, electrical problems, dirty filters, low water level, improper setup, customer-caused damage, or lack of maintenance, the visit may be billed as a standard service call.
Warranty coverage depends on the manufacturer, model, and the cause of the issue. In general, manufacturer warranties may cover defects in materials or workmanship related to items such as:
The manufacturer determines whether a repair, replacement part, or claim is covered under warranty.
Most warranty exclusions relate to damage caused by improper use, poor maintenance, site conditions, unauthorized modifications, or issues outside the spa itself.
Warranty may not cover issues caused by:
Warranty also typically does not include crane costs, special equipment, transportation, removal, reinstallation, deck removal, access costs, landscaping removal, loss of use, loss of business, or other incidental or consequential damages.
Proper water care is required to keep your spa operating correctly and to preserve warranty coverage.
Customers are responsible for maintaining proper sanitizer levels, pH, alkalinity, calcium hardness, filter cleanliness, and overall water balance. Poor water chemistry can damage jets, pumps, heaters, pillows, covers, acrylic surfaces, plastic components, plumbing, and other spa components.
Damage caused by poor water chemistry, chemical abuse, scale buildup, corrosion, neglected filters, or lack of maintenance may not be covered under warranty.
Platinum Spas specifically states that hydrogen peroxide-based systems should not be used, and that using those systems can void warranty coverage. If you are unsure which chemicals or water care system to use, please contact Country Luxx Spas before
To complete service, the spa must be reasonably accessible.
Customers are responsible for ensuring there is adequate access to equipment panels, pumps, control systems, plumbing areas, and any side of the spa that may need service.
If the spa is recessed, built into a deck, enclosed, blocked by landscaping, placed against a wall, or otherwise difficult to access, the customer may be responsible for the cost of creating access before service can be completed.
Country Luxx Spas is not responsible for removing or replacing decking, pavers, fencing, landscaping, structures, walls, enclosures, or other obstructions unless specifically agreed to in writing.
The customer is responsible for proper electrical installation, site preparation, drainage, foundation, and code compliance.
Electrical work should be completed by a qualified electrician and must meet the requirements of the spa, the manufacturer, and local code.
Warranty does not cover issues caused by improper wiring, incorrect breaker installation, insufficient power supply, faulty GFCI protection, improper voltage, electrical surges, site conditions, or other electrical problems outside the spa.
Some hot tubs and swim spas require special equipment such as a crane, forklift, telehandler, or additional delivery labor.
Unless specifically included in writing, crane services, special equipment, moving costs, removal, reinstallation, and access-related costs are the customer’s responsibility. Country Luxx Spas may help coordinate third-party services when available, but third-party providers are separate companies and are not controlled by Country Luxx Spas.
If you believe your spa has a warranty issue, please contact Country Luxx Spas with as much information as possible.
Helpful information includes:
Some issues can be resolved by phone, text, email, or video. Other issues may require an in-person service visit.
Country Luxx Spas may need to inspect the spa, gather photos, document the issue, and submit information to the manufacturer before a warranty claim can be approved
Warranty coverage applies only as stated in the manufacturer’s written warranty.
Warranty coverage may be limited to the original purchaser and may not transfer if the spa is sold, gifted, transferred, or relocated.
Any unauthorized modification, repair, alteration, or use of non-approved accessories may void warranty coverage.
Replacement parts may be new, factory replacement, or re-manufactured parts depending on manufacturer policy.
Large replacement items such as side panels and covers may be subject to shipping timing, freight availability, or manufacturer shipping policies.
Country Luxx Spas cannot guarantee manufacturer approval, parts availability, shipping timelines, or claim processing times.
We are here to help. If you purchased your spa from Country Luxx Spas and have a warranty question, please contact us.
Country Luxx Spas
742 S 5620 W Unit 2
Hurricane, Utah 84737
Phone: 435-525-2281
Email: info@countryluxxspas.com
You can also visit our showroom or contact us through our website to start the warranty support process.
This page is intended to summarize Country Luxx Spas’ local warranty service policies and provide general information about manufacturer warranty coverage. It does not replace the official manufacturer warranty document.
The manufacturer’s written warranty is the controlling warranty document. In the event of a conflict between this page and the manufacturer’s warranty, the manufacturer’s written warranty applies.
Country Luxx Spas reserves the right to update its local service policies, trip charges, service areas, and warranty support procedures at any time.
